Privacy Policy

Your privacy is very important to us. This means that we store your data securely and make sure that they are properly protected. We will also inform you about what we do with your data when we respectfully use it to provide you with a better service.

We start from the principle that everyone is in control of his or her personal data and that everyone has the right not to share it or no longer share it with us. This Privacy Policy sets out what personal data we may collect from you, how we use that data, and with whom we may share it. We will explain what we do to protect your privacy, how you can have your say and what checks are in place to ensure compliance with this Privacy Policy.

This Privacy Policy applies to the collection, managing, using and sharing of your data by Unil Lubricants NV. We may change our Privacy Policy at any time and will will make the most recent version available on our website This Privacy Policy was reviewed and updated on 29/05/2018.

When does this Privacy Policy apply?

This Privacy Policy applies when you visit our websites or contact our sales and promotional staff. By visiting our websites or contacting our sales and promotional staff, you consent to us collecting and using your personal data as described in this Privacy Policy.

What data do we collect?

We collect your data in order to be able to perform our services, to improve them and to inform you about our activities, our promotions or products and services purchased by you. You provide us with some of this data directly - for example, via forms on our website, your business card, your orders or in your emails with us, or we obtain this data via cookies on our websites.

The user data we collect from you allows us to identify you or contact you. For example: your name, address, phone numbers, your language preference, your email addresses, your participation in our promotions, your use of our websites and data in connection with your credit-rating.

Cookie policy

When visiting our website, cookies (small text files) may be placed on the hard drive of the visitor's computer. The only purpose of this is to better tailor the site to suit the needs of the visitor. Cookies are never used to monitor the visitor's surfing behaviour on other websites. Every internet browser allows cookies to be blocked or the settings for them to be changes (with a notification, restrictions, etc.).  To find out more, please refer to the help function of your internet browser. In addition to the various types of cookies listed below, a strictly necessary (but otherwise unused) PHP cookie is also always placed: PHPSESSID

Without this cookie, the website cannot function properly.

We use functional cookies to optimise the functionality of certain pages of the website. Functional cookies record information about choices that you have made, so it's not necessary to information again every time.

The two most commonly used functional cookies store the language of the visitor and whether or not cookies have been accepted: COOKIE_LAN, ACCEPT_COOKIES

Functional cookies are used to register the user's language and Customer/UserID.

Other cookies are distinguished by the fact that they contain the name of the website, for example: _Favorite_COOKIE, _CART, _USER  

We use tracking cookies so that we can measure the performance of our website and improve it afterwards.

We use Google Analytics, a popular web analysis service provided by Google. It records the number of visitors and tells us more about general browsing behaviour, such as the duration of a visit to the website or the number of pages a user looks at on average. _GA, _GID, _UTMA, _UTMZ

For more information about how these cookies work, please consult Google's Cookie and Privacy Policy.

We also use Hotjar cookies to analyse information about your surfing behaviour and what you click on. Please consult the Hotjar cookie policy for more information on these cookies. _HJINCLUDEDINSAMPLE

Finally, we also use third party cookies from platforms such as Facebook, YouTube, Twitter, LinkedIn, Jivochat and Trustpilot. You can consult the relevant websites of these third parties for more information about cookies.

Why do we collect this data?

We process personal data for a variety of reasons, each time processing only the data that are necessary for our purpose. With your consent, to the extent required, we collect personal data for the following specific purposes:

- To process your requests regarding our products and services.

If you visit our websites or contact our sales and promotional staff to collect or request information about our products and services or if you sign up for our newsletter, for example, we need your address details. We will use all the information we receive about you to provide you with the requested information in the manner you have indicated.

- To give you the best service.

We keep your data to help us improve our customer service. In order to design, maintain and support our products and services correctly, we need that data. This also allows us to contact you for the next step in our partnership or to ask for feedback on our services. If there are any technical problems or disruptions on our side, we must be able to inform you.

- To inform you about our products, services and activities.

We may use your data to inform you about existing and new products, services, special promotions, workshops, events, training courses, vacancies, etc., in order to carry out direct marketing or to create a profile about you so that we can inform you about matters we think may be of interest to you. We can do this either in writing, electronically or by telephone. We also use your data for the newsletters to which you have subscribed. You will only receive communication via email if you have given your explicit consent, provided that is required.

Who will manage your data?

All personal data is managed by Unil Lubricants NV.

We may transfer your personal data to our legal successors and associated companies, such as subsidiaries and affiliates, for the same purposes as described in this Privacy Policy. For some aspects of our products and services, we work with third parties or engage subcontractors. Your data will only be transferred so that it can be processed for the same purposes as at Unil Lubricants NV itself. We ensure that they, like us, manage your data securely and respectfully.

In some cases we use anonymous, aggregated data for commercial purposes or for external reporting. These data can never be traced back to a particular person.

We will never sell or rent out your data to companies or persons that are not part of our company or our group. We consider your information to be confidential information.

How do we secure your data?

We protect your personal data and privacy to the fullest extent possible. Our employees are trained in handling confidential data correctly. We also employ specialists who are responsible for the security of our IT infrastructure. Moreover, we also use all kinds of technical measures to protect your personal data. Should a data breach occur with adverse consequences for your personal data, you will be notified personally in the circumstances provided for by law.

Our websites sometimes provide links to third-party websites whose terms of use do not fall within the scope of this Privacy Policy. Please read their policy on the protection of your personal data carefully.

Access to your data, making corrections or having your data removed?

You have the right to access your data. You can ask us if we process any of your personal data; the purposes for which the data are processed; what categories of data we process; with which categories of third parties we share your personal information; the source of the processed data and the logic involved if we were to use automatic personal data processing

You can exercise your right of access by writing to the contact details below or sending an email to We have 30 days to answer your request. This period starts once we have received your written request and have all the information required to fulfil your request.

You also have the right to have any incomplete, incorrect, inappropriate or outdated personal data to be deleted or changed. In order to do this, please contact us via email or by post. If necessary, we will then change this data within the statutory deadlines. We would like to make you aware that once we have carried out your request, it may be the case that we can no longer offer you some services. It may also be the case that we cannot delete all the data you have requested us to delete, for example because we are legally obliged to retain data for a certain period of time. In order to keep your data up-to-date, please report any changes to us.

No direct marketing?

You always have the right, without giving any reason, to object to your personal data being used for direct marketing purposes. You can do this by contacting us via email or by post.

How long do we store your personal data?

We will ensure that appropriate organisational and technical measures are in place to protect personal data. We are not allowed to retain personal data for longer than is necessary to achieve the purpose for which we collect this data. The retention period can therefore vary per objective and can sometimes be very short. After the applicable retention periods have expired, personal data will be completely anonymised or deleted. We process user data up to a maximum of fifteen years after the last operational contact between us (this period corresponds to three oil changes on the machines with the longest drain intervals); for traffic data this is a maximum of one and a half years.

If you have any questions about our Privacy Policy, please contact us via our contact page.

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